Frequently Asked Questions

On this page you will find answers to the most popular questions about guaranteed tours. If you can’t find the answers you need here, please contact us by email info@stanstours.com and we will be happy to help you!

What is a guaranteed tour?

This is a group tour with fixed dates (start and end of the tour), which is guaranteed even if only one person buys the tour on the date specified by the organizer. At the same time, the organizing company undertakes to conduct the tour exactly at the previously stated cost, without increasing the price. Thus, when booking a guaranteed tour, you can be sure that it will take place, no matter what (except for force majeure). That is why guaranteed tours are a great offer for those who want to travel to Central Asia as a group and be sure of their pre-booking!

Who is the organizer of guaranteed tours?

Guaranteed tours are organized by reliable and experienced local travel companies that have been operating in the Central Asian market for many years. Show Me LLC company via website stanstours.com acts as a travel agent and only promotes travel sales of local companies (more information about this can be found on the Public Offer page). The tours that you see on our website are organized by 4 different companies, each of which is responsible for its own direction and has a very wide experience.

How many people are in the group?

We do not publish this information on the website, but we can provide it to you upon request. If you will need this information, please contact us by email info@stanstours.com

How do I pay for a guaranteed tour?

You can pay for your chosen tour using VISA or MasterCard Bank cards, as well as direct transfer to a Bank account. Booking a tour takes place with 100% prepayment for the tour. To guaranty booking full payment for confirmed program should be done 30 days prior the 1st day program. Non payment in time may result in full cancellation. All service fee charged by banks or other financial institutions for payment processing must be paid by Sender. Please note: we accept all payments through our trusted partner Silk Road Explore.

Under what conditions price of the tour can change?

The price of the tour indicated on the website is a fixed price for the 2020 season and cannot change under any circumstances. Buying a tour at the selected price, you can be sure that the cost of the tour will not change.

What is your cancellation policy?

In case of cancellation of your booking we will charge the following fees:

In case of cancellation of the tour up to 30 days before its start – 25% penalty of our price is charged.

Cancellation 30 days and earlier prior to arrival – 100% penalty of our price is charged.

Please note: the cancellation policy is not subject to revision, which means that if you cancel a tour 30 days before it starts, we will only be able to refund 75% of your prepayment amount, and if you cancel a tour 30 days or less before it starts, we will not be able to refund your prepayment! We ask you to be very careful when choosing a guaranteed tour.

How do I change the selected tour?

In many cases, it is not possible to replace an already selected and booked tour. But we are always ready to consider a specific appeal and, if possible, find a way out of this situation together.

About the company

We work to ensure that tourists who come to Bishkek have an opportunity to learn better our city, people and nature. We do our best to improve all services.